Return & Exchange Policy

Return & Exchange Policy

Last Updated: August 19, 2026

At HoorRose.shop, we want you to be satisfied with your purchase. We offer a 7-day return and exchange policy for eligible products.

1. 7-Day Return & Exchange

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the product must be:

  • Unused and unworn
  • Unwashed and undamaged
  • In its original condition
  • Returned with original tags and packaging
  • Free from stains, marks, perfume, or any signs of use

2. Lingerie Hygiene Policy

As we sell intimate apparel, hygiene is very important to us. Panties and other intimate products that have been worn or used cannot be returned or exchanged.

For hygiene reasons, we reserve the right to reject any return that shows signs of use.

3. Wrong, Damaged, or Defective Product

If you receive the wrong item or your product arrives damaged or defective, please contact us within 7 days of delivery.

Please provide your order number and clear photos/videos of the product and packaging. After reviewing the issue, we will provide an appropriate solution.

4. Size Exchange

If you ordered the wrong size, you may request an exchange within 7 days, provided the product is unused, unworn, unwashed, and has its original tags and packaging.

Size exchanges are subject to product availability.

5. Return Shipping

For returns or exchanges due to a change of mind or incorrect size selection, return shipping costs may be the customer's responsibility.

If the wrong, damaged, or defective item was sent by HoorRose.shop, we will review the issue and arrange an appropriate solution.

6. Refunds

Once we receive and inspect an approved returned item, we will process the applicable refund.

Refund processing time may vary depending on the payment method or financial institution.

7. How to Request a Return or Exchange

To request a return or exchange, please contact HoorRose.shop customer support within 7 days of receiving your order.

Please include:

  1. Order number
  2. Customer name
  3. Reason for return or exchange
  4. Photos/videos, if applicable

Please contact us before sending any product back.

8. Policy Changes

HoorRose.shop may update this Return & Exchange Policy from time to time. Any changes will be posted on this page.

9. Contact Us

For return and exchange requests, please contact HoorRose.shop using the contact information available on our website.

HoorRose.shop — Your satisfaction matters to us.