At HoorRose.shop, customer satisfaction is important to us. If you have a complaint, concern, or problem with your order or shopping experience, we encourage you to contact us so we can review the matter and work toward a suitable solution.

1. What You Can Complain About

You may contact us regarding:

• Damaged or defective products
• Incorrect items received
• Missing items from an order
• Delivery or order issues
• Product quality concerns
• Customer service concerns
• Any other issue related to your experience with HoorRose.shop

2. How to Submit a Complaint

Please contact our customer support team with the following information:

• Your full name
• Order number
• Contact details
• A clear description of the complaint
• Photos or videos, where applicable
• Any other information that may help us investigate the issue

Providing complete information helps us resolve your complaint more quickly.

3. Complaint Review

Once we receive your complaint, our team will review the information and investigate the issue where necessary.

Depending on the circumstances, we may offer an appropriate solution such as a replacement, exchange, refund, or another suitable resolution in accordance with our policies.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Please keep the product and its original packaging until we have reviewed your complaint.

5. Resolution

We aim to handle complaints fairly and professionally. The time required to resolve a complaint may vary depending on the nature of the issue and any investigation required.

We appreciate your patience while our team works to resolve the matter.

6. Contact Us

For complaints or concerns, please contact HoorRose.shop using the contact details provided on our website.

We value your feedback and use customer concerns to improve our products and services.

HoorRose.shop — We’re here to listen and help.